Effective Date: January 1, 2026
Last Updated: April 29, 2026
1. Introduction
1st Global Air Duct Cleaning ("we," "us," "our," or "the Company") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard the information you provide when you visit our website (1stglobalairductcleaning.com), submit forms, call us, or use our services.
By using our website or services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our website or services.
2. Information We Collect
Information You Provide Directly
When you contact us, request an estimate, or schedule a service, we may collect:
- Contact information: Name, phone number, email address
- Service address: Street address, city, ZIP code where service will be performed
- Service details: Type of service requested, property type, preferred timing, specific concerns
- Communication content: Messages you send us via forms, email, phone, or chat
- Payment information: When you pay for services (processed securely via third-party providers)
Information Collected Automatically
When you visit our website, we automatically collect certain information through cookies and similar technologies:
- Device information: IP address, browser type, operating system
- Usage data: Pages viewed, time spent on pages, clicks, referring websites
- Location data: General geographic location (based on IP address)
- Cookies & tracking: Session identifiers, analytics cookies, preference cookies
3. How We Use Your Information
We use the information we collect for the following purposes:
- Provide our services — Schedule appointments, perform cleaning, dispatch technicians
- Communicate with you — Respond to inquiries, send appointment reminders, follow up on service
- Process payments — Bill you for services and process refunds when applicable
- Improve our services — Analyze website usage to improve user experience
- Send updates — Service reminders, seasonal tips, promotional offers (you can unsubscribe anytime)
- Comply with legal obligations — Tax records, business records, regulatory requirements
- Prevent fraud — Protect our business and customers from fraudulent activity
4. How We Share Your Information
We do not sell your personal information. We share information only in these limited circumstances:
Service Providers
We may share information with trusted third-party service providers who help us operate our business, including:
- Payment processors (for handling transactions)
- Email and SMS providers (for sending communications)
- Analytics providers (such as Google Analytics)
- Hosting and IT providers
- Customer relationship management (CRM) tools
These providers are contractually obligated to protect your information and use it only for the purposes we specify.
Legal Requirements
We may disclose information if required by law, subpoena, court order, or to:
- Comply with legal obligations
- Protect our rights, property, or safety
- Protect the safety of our customers or the public
- Investigate fraud or other illegal activities
Business Transfers
If our business is sold, merged, or transferred, your information may be transferred to the new owner. You will be notified of any change in ownership.
5. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to:
- Remember your preferences
- Analyze website traffic and usage patterns
- Improve site performance and user experience
- Track conversion of marketing campaigns
You can control cookies through your browser settings. Note that disabling cookies may limit some website functionality.
Third-Party Analytics
We use Google Analytics and similar tools to understand how visitors interact with our website. These services may collect information sent by your browser. Learn more about Google's privacy practices at policies.google.com/privacy.
6. Data Security
We implement reasonable security measures to protect your information from unauthorized access, alteration, disclosure, or destruction:
- SSL/TLS encryption for data transmission
- Secure servers and access controls
- Limited employee access on a need-to-know basis
- Regular security reviews and updates
However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
7. Your Rights and Choices
You have the following rights regarding your personal information:
Access & Correction
You can request access to the personal information we have about you and ask us to correct any inaccuracies. Contact us at info@1stglobalairductcleaning.com.
Deletion
You can request that we delete your personal information, subject to certain legal exceptions (such as records we're required to keep for tax or business purposes).
Opt-Out of Marketing
You can opt out of marketing emails by clicking the "unsubscribe" link in any email or by contacting us directly. Note that you may still receive transactional communications related to services you've requested.
Do Not Track
Some browsers offer "Do Not Track" signals. We currently do not respond to these signals as no industry standard has been adopted.
8. Children's Privacy
Our website and services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us so we can remove it.
9. California Privacy Rights (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
- Right to know what personal information we collect, use, and share
- Right to delete personal information we collect from you
- Right to opt out of the sale of personal information (we do not sell personal information)
- Right to non-discrimination for exercising your CCPA rights
To exercise these rights, contact us at info@1stglobalairductcleaning.com or (314) 718-3632.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make material changes, we will:
- Update the "Last Updated" date at the top of this policy
- Notify you via email if you've provided one (for significant changes)
- Post a notice on our website
We encourage you to review this Privacy Policy periodically.
11. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
1st Global Air Duct Cleaning
📍 2916 Ohio Ave, St. Louis, MO 63118
📞 (314) 718-3632
✉️ info@1stglobalairductcleaning.com
🕐 Open Daily: 8:00 AM – 9:00 PM
This Privacy Policy is provided as a general framework and does not constitute legal advice. We recommend consulting with a qualified attorney to ensure your privacy practices comply with all applicable laws in your jurisdiction.